At ZOS Style – An Online Clothing Store, we are committed to delivering your purchases in a timely and efficient manner. Please read our shipping policy carefully to understand our processes, options, and any applicable charges.

  • Order Processing Time:
  1. Once your order is successfully placed and payment is confirmed, our team will begin processing your order. This includes verifying product availability, conducting quality checks, and preparing your items for shipment.
  2. Order processing times may vary depending on the availability of the product and the complexity of the order. Please refer to the product page or your order confirmation email for estimated processing times.
  • Shipping Methods and Charges:
  1. We offer a range of shipping methods to accommodate different delivery needs. The available options and associated charges will be displayed during the checkout process.
  2. Shipping charges are calculated based on factors such as the destination, weight, dimensions, and shipping method chosen.
  3. We may offer free shipping promotions from time to time. Such promotions, if applicable, will be clearly communicated on our website or through promotional materials.
  • Delivery Timeframes:
  1. The estimated delivery timeframe will depend on the shipping method selected and the destination of your order.
  2. While we make every effort to ensure timely delivery, please note that delivery times may vary due to factors beyond our control, including but not limited to customs processing, weather conditions, and unforeseen events.
  3. Estimated delivery timeframes provided during the checkout process are calculated from the date of shipment, not the date of order placement.
  • Tracking Your Order:
  1. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can access this information through your account on our website or by contacting our customer service team.
  2. Tracking information may take some time to become available and update. Please allow for a reasonable timeframe for the tracking system to display accurate information.
  • International Shipping:
  1. We offer international shipping to select countries. Shipping options and charges for international orders will be displayed during the checkout process.
  2. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping prices.
  • Address Accuracy:
  1. It is your responsibility to provide accurate and complete shipping information at the time of order placement. Please ensure that the shipping address, including the recipient’s name, address, and contact details, are correct.
  2. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete shipping information provided by you.
  • Order Changes and Cancellations:
  1. Changes or cancellations to your order may be possible before the item is shipped. Please contact our customer service team immediately if you need to make any changes or cancel your order.
  2. Once an order is shipped, it cannot be modified or cancelled. In such cases, you may follow our return policy for returning the item.
  • Lost or Damaged Packages:
  1. In the rare event that your package is lost or damaged during transit, please contact our customer service team as soon as possible. We will work with the shipping carrier to initiate an investigation and resolve the issue to the best of our ability.

Please note that ZOS Style and its parent company reserves the right to amend this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our current practices.

If you have any questions or concerns regarding our shipping policy, please contact our customer service team for assistance.

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