Return Policy

At ZOS Style – An Online Clothing Store, we strive to provide our customers with quality products and exceptional customer service. We understand that sometimes returns are necessary, and we want to make the process as convenient and straightforward as possible.

 

Please read our return policy carefully to ensure a smooth experience.

• Eligibility for Returns:

1. Products must be returned within 15 days of the delivery date.
2. Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
3. Personalized, altered, or customized items cannot be returned.

• Return Process:

1. Initiation: To initiate a return, please contact our customer service team within the 15-day return period. You can reach us through.
   A. Email on info@zosstyle.com
   B. Whatsapp Or Text “Return” on +1-470-437-7355
2. Return Authorization: Our customer service team will guide you through the return process and issue you a return authorization (RA) number. Please do not send any items back without obtaining an RA number.
3. Packaging: Ensure that the item is securely packaged to prevent damage during transit. Please check all the original packaging, tags, and accessories are attached as it is in original form. Products with open or cut out tags are not accepted for returns.
4. Shipping: You will be responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective or damaged product).
5. Tracking: We strongly recommend using a shipping method that provides tracking and insurance for the returned item. We are not responsible for any lost or damaged packages during return transit.
6. Refund/Exchange: Once we receive the returned item and verify its eligibility, we will process your refund or exchange within 3 Days. Refunds will be issued to the original form of payment used during the purchase in a condition where the return is due to our error.
7. Store Credit: If the return is not due to our error and its a choice of customer to return the goods then in that condition a coupon code / voucher will be provided, and it can be used towards future purchases on our website.

• Non-Returnable Items:The following items are non-returnable unless they are defective or damaged upon arrival:
  A. Undergarments, including lingerie & socks (for hygienic reasons).
  B. Earrings, ear cuffs, and other pierced jewelry.
  C. Final sale, clearance, or discounted items.
  D. Items marked as “non-returnable” or “final sale” at the time of purchase.